Moving In Terms and Conditions for AM ONE LONDON LIMITED

These Terms and Conditions set out the basis on which AM ONE LONDON LIMITED provides moving, removal, relocation and associated services to consumer and business customers within the United Kingdom. By placing a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 Customer means the person, company or organisation that books the services.
1.2 Company means AM ONE LONDON LIMITED.
1.3 Services means any moving, removal, packing, loading, unloading, transport, storage coordination, or related services provided by the Company.
1.4 Premises means any property or location where the Services are performed, including collection and delivery addresses.
1.5 Goods means furniture, personal belongings, equipment, and other items that the Company agrees to move, handle, or transport.
1.6 Contract means the agreement for Services between the Customer and the Company, incorporating these Terms and Conditions and any written quotation or confirmation.

2. Scope of Services

2.1 The Company provides moving and removal services, including but not limited to domestic house moves, flat moves, office relocations, packing and unpacking, loading and unloading, and associated handling of Goods.

2.2 Any additional services, such as dismantling or reassembling furniture, disconnecting or reconnecting appliances, or provision of packing materials, will be provided only if expressly agreed in writing or confirmed in the booking.

2.3 The Company reserves the right to refuse to handle or transport any Goods that are unsafe, illegal, hazardous, excessively heavy, or otherwise unsuitable for removal using standard equipment and methods.

3. Booking Process

3.1 All bookings are subject to availability and are not confirmed until explicitly accepted by the Company.

3.2 The Customer may request a quotation by providing accurate details of the Premises, access conditions, inventory of Goods, special items, parking requirements, and any time restrictions. Quotations are based on the information supplied and may be revised if that information is inaccurate or incomplete.

3.3 A booking is confirmed only when the Company issues a written confirmation or booking reference. The Contract comes into effect at that point.

3.4 The Customer must notify the Company as soon as possible of any changes to the move date, addresses, contact information, inventory, or access conditions. The Company will use reasonable efforts to accommodate changes, but cannot guarantee availability or the same pricing for amended bookings.

3.5 The Customer is responsible for ensuring suitable access at both collection and delivery addresses, including arranging any required parking permissions, permits, or access codes, unless otherwise agreed in writing.

4. Quotations and Pricing

4.1 Unless stated otherwise, quotations are for the specific move or service described and are valid for a limited period, which will be stated at the time of issue or, if not stated, for 30 days.

4.2 Prices may be calculated on factors such as the number of items, volume of Goods, distance travelled, number of staff required, time required, access conditions, and any additional services requested.

4.3 The Company may adjust the price to reflect any of the following:

a. Changes to the Customer’s requirements after the quotation was issued.
b. Delays or additional work caused by circumstances outside the Company’s reasonable control, including waiting for keys, restricted access, lifts out of service, or failure to have Goods ready to move.
c. Parking charges, congestion charges, tolls, permits, and other similar expenses actually incurred in providing the Services.
d. Extended working hours where the job takes significantly longer than estimated due to factors not disclosed or reasonably foreseeable at the quotation stage.

5. Payments

5.1 The Customer agrees to pay the Company the price quoted or otherwise agreed for the Services, together with any additional charges properly incurred in accordance with these Terms and Conditions.

5.2 The Company may require a deposit or prepayment to secure the booking. The amount and due date of any deposit will be communicated at the time of booking.

5.3 Unless otherwise agreed in writing, any balance outstanding is payable on or before completion of the Services on the move date.

5.4 Payment methods will be specified by the Company and may include card payment, bank transfer, or other commonly accepted methods. Cash may be accepted at the Company’s discretion and must be agreed in advance.

5.5 If payment is not made on time, the Company reserves the right to:

a. Suspend or cancel the Services; and
b. Charge interest on any overdue amount at the statutory rate applicable under UK law until payment is received in full.

6. Cancellations, Postponements and Waiting Time

6.1 The Customer may cancel or postpone a booking by providing written notice to the Company. Any applicable cancellation or postponement charges will be determined in accordance with this clause.

6.2 If the Customer cancels more than 7 calendar days before the scheduled move date, any deposit paid may be refunded or applied to a rebooked date at the Company’s discretion.

6.3 If the Customer cancels within 7 calendar days but more than 48 hours before the scheduled move date, the Company may retain part or all of the deposit to cover administrative and scheduling costs.

6.4 If the Customer cancels within 48 hours of the scheduled move date, up to 100 percent of the quoted price may be payable, reflecting the likelihood that the Company will be unable to reallocate the booked resources.

6.5 If the Customer postpones the move, the Company will make reasonable efforts to accommodate the new date and time. Additional charges may apply if the new date falls into a higher pricing period, or if the postponement causes the Company loss.

6.6 Waiting time charges may apply if the team is unable to start or continue work at the scheduled time for reasons beyond the Company’s control, such as delayed access, waiting for keys, or inadequate preparation of Goods.

7. Customer Responsibilities

7.1 The Customer must:

a. Ensure that Goods are safely and securely packed, unless packing is specifically included in the Services.
b. Label fragile or delicate items clearly and inform the Company of any items requiring special handling.
c. Arrange insurance cover for high value items if required, and notify the Company in advance of any item of unusual or exceptional value.
d. Remove and secure any personal documents, jewellery, cash, and other high value small items separately, as the Company may decline liability for such items unless specifically agreed in writing.
e. Ensure that the Premises are safe and accessible for the Company’s staff and vehicles.

7.2 The Customer is responsible for obtaining all necessary permissions, including any building management approvals, parking permits, or lift bookings that are required for the move.

8. Company Responsibilities

8.1 The Company will provide the Services with reasonable care and skill, using suitably trained staff and appropriate equipment for the agreed type of move.

8.2 The Company will take reasonable steps to protect Goods and Premises during the move, including the use of blankets, covers, or other protection where appropriate.

8.3 The Company will use reasonable endeavours to complete the move within the estimated timeframe, but time shall not be of the essence unless expressly agreed in writing.

9. Excluded Items and Special Goods

9.1 The Company does not accept responsibility for the transport or handling of:

a. Live animals, plants, or perishable goods.
b. Dangerous, explosive, or hazardous materials, including gas cylinders, flammable substances, and chemicals.
c. Illegal items or items that cannot legally be transported or possessed.

9.2 The Company may refuse to transport or handle any item that it considers to be unsafe, illegal, excessively heavy, or not reasonably movable with standard equipment.

10. Liability and Insurance

10.1 The Company will be liable for loss of or damage to Goods resulting from its negligence or breach of contract, subject to the limitations set out in this clause.

10.2 The Company’s liability for any single item or consignment may be limited by its standard insurance or by an agreed limit stated in the quotation or booking confirmation.

10.3 The Company shall not be liable for:

a. Loss or damage arising from the Customer’s failure to pack Goods safely and adequately where packing is not carried out by the Company.
b. Loss or damage to fragile or delicate items, including glass, mirrors, and electronic devices, where such items are not adequately protected or where damage results from inherent defects or pre-existing conditions.
c. Indirect or consequential loss, including loss of profit, loss of use, or loss of enjoyment.
d. Normal wear and tear, minor scuffs, or cosmetic damage arising from the normal handling of Goods.

10.4 The Customer must notify the Company in writing of any visible loss or damage to Goods or Premises as soon as reasonably practicable and in any event within 7 days of completion of the Services, to allow the Company to investigate.

11. Access, Parking and Delays

11.1 The Customer must ensure that the Company’s vehicles have suitable and lawful access for loading and unloading at both collection and delivery locations.

11.2 Any parking charges, fines, penalties, tolls, or congestion charges arising as a direct result of the move may be charged to the Customer where these costs are incurred on their behalf.

11.3 The Company shall not be liable for delays or failure to provide the Services where this results from circumstances beyond its reasonable control, including adverse weather, road closures, accidents, traffic congestion, strikes, or other events that could not reasonably be anticipated.

12. Waste Regulations and Disposal

12.1 The Company operates in accordance with applicable waste and environmental regulations within the United Kingdom.

12.2 The Services do not automatically include disposal of waste, unwanted furniture, or other items unless expressly agreed as part of the booking.

12.3 If disposal or clearance services are agreed, the Company will transport such items only to authorised waste or recycling facilities, and additional charges may apply depending on the type and quantity of materials.

12.4 The Customer must not request or permit the Company to dispose of items in any way that breaches waste management or environmental laws, including fly-tipping or use of unauthorised sites.

13. Complaints

13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.

13.2 The Company will investigate complaints in a fair and timely manner and may request supporting information or evidence in order to reach a resolution.

14. Data Protection and Privacy

14.1 The Company will collect and process personal data only to the extent necessary to arrange and deliver the Services and to meet its legal and regulatory obligations.

14.2 Personal data may include the Customer’s name, address, contact details, payment details, and any information required to access the Premises. The Company will take reasonable steps to keep this data secure.

14.3 The Company will not sell or disclose personal data to third parties except where this is necessary to provide the Services, comply with the law, or with the Customer’s consent.

15. Termination

15.1 The Company may terminate the Contract or suspend the Services immediately if the Customer materially breaches these Terms and Conditions, fails to pay sums due, or behaves in an abusive or threatening manner towards staff.

15.2 On termination, the Customer remains liable for any Services already provided and any costs reasonably incurred by the Company in preparation for the Services.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.

17.2 No failure or delay by the Company in exercising any right or remedy shall constitute a waiver of that right or remedy, nor shall it prevent any future exercise of that or any other right or remedy.

17.3 The Contract is between the Customer and the Company. No other person shall have any rights to enforce any of its terms.

17.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that specific Contract, and updated versions will apply to future bookings.

By confirming a booking with AM ONE LONDON LIMITED or allowing the Services to commence, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.



Other services we provide

Frequently Asked Questions

Our team uses purpose-built moving equipment and proven methods to protect your belongings while minimising disruption, especially in busy streets. We deploy two-person teams for heavy items, moving blankets, non-marking floor protectors, dollies, and stair-climbing equipment. We plan access routes in advance, measure doorways, and coordinate parking permits to prevent delays on the day. Vehicles are fitted with floor protection and GPS tracking for accountability. For delicate items like pianos, mirrors, and glassware, we use double-wrap protection and custom crates. We also carry protective blankets and straps to secure items during loading and unloading.

Our staff are DBS-checked, fully trained movers who adhere to safety standards and best practice guidelines established by reputable accrediting bodies in London. We hold accreditation with SafeContractor and are members of the British Association of Removers, reinforcing our commitment to quality, safety, and professional ethics. Over the past 18 years, we have delivered more than 7,400 moves in the local area, giving clients a reliable benchmark for performance. Our DBS-checked staff wear uniformed identification and carry protective gear to safeguard furniture, with photos taken at key stages of the move to ensure transparency. We publish a transparent incident and claims policy and maintain ongoing training on lifting techniques, hazard awareness, and customer service.

Pricing and quotes are transparent, with no hidden fees, so you know exactly what to expect before we start your move in London. We provide itemised breakdowns, explain any optional extra coverage, and offer a fixed quotation valid for 30 days to lock in your rate. A pre-move survey helps confirm access, stair dimensions, parking requirements, and the scope of packing, informing the final estimate. If additional work is needed on the day, we will communicate promptly and obtain your approval before proceeding. We accept flexible payment methods and provide receipts for all quantities, ensuring clear accountability for your project.

Turnaround times depend on distance, access, floor levels, and item quantity, so we tailor a realistic schedule after a pre-move survey. Smaller flats near a lift or on a ground floor move faster than multi-bedroom homes with multiple staircases. We typically offer morning or afternoon windows and will notify you of any expected delays caused by traffic, parking, or building regulations. A short survey helps confirm access, elevator availability, and lifting requirements, ensuring everyone stays safe and on schedule. We aim to minimize disruption for neighbours and businesses by coordinating with building managers, notifying about anticipated entry and exit times, and arranging appropriate parking permits in advance. We can also advise on packing requirements and whether disassembly is needed for bulky furniture.

Our team carries comprehensive insurance and holds recognised certifications to protect your belongings and give you peace of mind. We offer cover options ranging from basic valuation to full replacement insurance, with straightforward claims processes and no surprises at delivery. Your belongings are protected by our DBS-checked movers, protective blankets and straps, and careful handling practices designed for fragile items like artwork, electronics, and pianos. We also comply with industry standards set by SafeContractor, the British Association of Removers, and ISO quality guidelines, ensuring consistent service and auditing. In addition, we publish a transparent incident and claims policy, detailing steps for reporting damage, timelines for assessment, and how compensation is calculated. With over 18 years in the industry and a track record of 7,400+ moves, you are partnering with experienced professionals who understand both homes and offices. We are fully insured, and our policies cover a broad range of scenarios, from accidental damage to third-party liability, giving you comprehensive protection. Before booking, we can tailor a coverage plan to your items, building requirements, and preferred deductible, ensuring the right balance of cost and protection. If needed, we can provide a Certificate of Insurance upon request and coordinate with your lease or building management for elevated access needs. If you need international or store-and-forward moves, our coverage can adapt to protect possessions during transit or storage. We welcome questions about your specific items and can provide a personalised insurance quote within 24 hours after a survey.

We provide professional removals across London and nearby boroughs, with flexible scheduling and careful packing to minimise disruption in busy streets and residential streets alike. Chelsea (RBKC), Notting Hill (RBKC), Fulham (Hammersmith & Fulham), Battersea (Lambeth), Clapham (Lambeth), Balham (Wandsworth), Putney (Wandsworth), Brixton (Lambeth), Camberwell (Southwark), Bermondsey (Southwark), Islington (Islington), Camden Town (Camden). We tailor moves around access, parking permits, and building restrictions to ensure smooth deliveries and minimal impact on local traffic.

We plan routes around well-known corridors and green spaces to keep moves efficient while minimising disruption to neighbours and businesses. Commonly used corridors include King's Road, Finchley Road, Edgware Road, Victoria Street, Brompton Road, Putney High Street, Battersea Park Road, and High Street Kensington; parks such as Hyde Park, Regent's Park, Battersea Park, and Hampstead Heath; landmarks like Tower Bridge, Buckingham Palace, St Pauls Cathedral, and London Bridge. Our planning considers access, lift availability, and loading zones, with timing aligned to building rules and permit requirements to ensure a smooth process.

We provide a clear, itemised quote with a firm schedule and no surprise charges on the day. A deposit may be required to secure the date, with the balance payable upon delivery, or as agreed in your written contract. If plans change or a move is postponed, we offer a fair cancellation window and flexible rescheduling options, subject to a minimal administration fee. Delays caused by factors outside our control will be communicated promptly, and we will work with you to minimise disruption, including adjusting the timing window and consolidating loads where possible.

Yes. We offer secure storage solutions for short and long-term needs, with options to pack, transport, and store your belongings in climate-controlled facilities. Short-term storage is useful for interim housing, while long-term storage helps when you're between properties or renovating. Our team can arrange pickup and drop-off, provide inventory lists, and coordinate access with the storage facility. We routinely protect items with protective blankets and appropriate packing materials, photograph contents for reference, and ensure easy access when you need to retrieve items.

We provide visible proof of best practice at every stage of the move. Our staff are DBS-checked, in uniforms, and equipped with protective blankets and straps to keep items secure. We photograph the packing process, loading, and delivery to document condition and support any future claims. We also use eco packing boxes and follow documented packing guidelines to reduce waste. Our 18-year track record and 7,400+ moves completed locally demonstrate consistency and reliability, and customer reviews from platforms like Trustpilot and Google Reviews reflect real-world satisfaction.

For eco-conscious moves, you can recycle or reuse packing materials at local facilities across London and in nearby boroughs. Many London councils provide recycling sites for cardboard, plastics, and paper, and some sites accept large quantities of packaging supplies from moves. We can help you identify the nearest council recycling centre or depot, and suggest ways to reuse packing materials where possible. If you'd prefer, we can supply recyclable packing boxes and eco-friendly packing materials for your move and arrange pickup of any reusable items after delivery. We'll tailor guidance to your postcode and local services to minimise waste.
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What Our Customers Are Saying

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Everything was easy and transparent. Communication was fantastic, value was great, and the customer service really impressed me. Highly recommend.

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From start to finish, Removals Services London made my move worry-free with their efficient, careful, and timely service. The customer support was always approachable and informative.

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Fantastic job by MovingIn - professional demeanor and quick service. They made sure all my requirements were satisfied. Will always use them.

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Our experience with Moving In Services was terrific! They were punctual, professional, quick, supportive, pleasant, and very adaptable. This was our seventh move and absolutely the smoothest due to their stellar team. Highly recommended.

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Operations were smooth and staff worked outstandingly well together. Very polite, supportive, and organized. Both move-in and move-out were successful. Couldn't ask for better!

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This company never fails; I've used them many times and they're always superb at reducing moving stress.

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Arrived promptly and completed quickly, it's our sixth move with Removals Services London and they always deliver exceptional service. Thank you!

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Highly respectful and considerate, ensuring full understanding throughout the process. All my concerns were addressed as promised. Excellent customer and removal service!

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All aspects of my move with London Moving Services were handled smoothly. The booking process and the move were flawless.

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Outstanding, impeccable service! Everything was managed so smoothly and professionally that the whole experience was stress-free. London Moving Services is highly recommended!