Accessibility Statement for Moving In AM ONE LONDON LIMITED

Moving In AM ONE LONDON LIMITED is committed to providing an inclusive and accessible experience for everyone who uses our Moving In services in London. We want prospective and existing tenants, landlords, and visitors to be able to access our information and services in a way that works best for them, regardless of technology, ability, or situation.

Our Commitment to Accessibility Standards

We aim for our digital services, including our website and online tools, to conform to the Web Content Accessibility Guidelines WCAG 2.1 AA. These internationally recognised guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, cognitive, and motor impairments.

Our goal is for all key user journeys within the Moving In AM ONE LONDON LIMITED area, such as viewing properties, reading service information, and submitting essential forms, to be perceivable, operable, understandable, and robust, in line with WCAG principles.

Screen-Reader Support

We design and develop our digital content to work with modern screen-reader software. This includes using clear page structures, headings, and descriptive text so that users who rely on screen readers can navigate and understand content effectively.

Where possible, we provide descriptive alternative text for meaningful images and icons, ensure that interactive controls are properly labelled, and avoid using images of text for important information. We also aim to ensure that essential information about Moving In services is available as text rather than only in visual formats.

Keyboard Navigation

Our online services are intended to be fully usable with a keyboard alone, without the need for a mouse or touch screen. Users should be able to move through pages using common keyboard commands such as the Tab, Shift plus Tab, Enter, and arrow keys.

We aim to provide a logical tab order, visible focus indicators, and keyboard access to all interactive elements such as menus, forms, and buttons. This helps users with motor impairments, power users who prefer keyboard navigation, and people using assistive technology.

Use of Clear Content and Design

We aim to present information about Moving In AM ONE LONDON LIMITED services using clear language and consistent layouts. We work to ensure sufficient colour contrast between text and backgrounds, avoid conveying meaning by colour alone, and use legible font sizes where possible.

We also aim to ensure that content can be resized or magnified using standard browser tools without loss of functionality, helping users with low vision or those who prefer larger text.

Ongoing Improvements

Accessibility is an ongoing process. We periodically review our digital services to identify areas where accessibility can be improved and to align with updated best practices and standards. When new features or content are introduced for the Moving In AM ONE LONDON LIMITED area, we aim to consider accessibility from the start of the design and development process.

Limitations and Known Issues

While we strive for WCAG 2.1 AA conformance, there may be some areas or legacy content that do not yet fully meet these standards. Certain third party systems that we use for payments, mapping, or embedded media may not offer the same level of accessibility as the rest of our services.

We are working to reduce these issues over time and to provide alternative ways to access essential information wherever practical.

Requesting Help and Accessible Adjustments

If you experience any difficulty accessing information or services provided by Moving In AM ONE LONDON LIMITED, or if you need information in an alternative format, we want to hear from you. Examples of reasonable adjustments include providing documents in large print, giving information in a more accessible digital format, or offering additional support for completing forms and applications.

To make an accessibility request, raise a concern, or provide feedback, please contact us through the contact form on our website or write to our registered office address, clearly stating that your query relates to accessibility. If you can, include details about the page or service you were using, the assistive technology or browser you rely on, and the nature of the problem. This will help us respond more effectively and improve accessibility for everyone.

Feedback and Complaints

We welcome feedback from all users about the accessibility of our Moving In AM ONE LONDON LIMITED services. Your comments help us prioritise improvements and better understand the needs of the people we serve. If you are not satisfied with our response to an accessibility request, you may raise the issue with us again, explaining your concerns so we can review the matter further.

This accessibility statement will be reviewed regularly to reflect changes in standards, technology, and the services we provide across the Moving In AM ONE LONDON LIMITED area.